ITIL Service Management

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Published: 02nd December 2010
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Unlike the ISO which is very popular today, ITIL (IT Infrastructure Library, IT Infrastructure Library) was little known and barely known by most of the IT community, especially in Indonesia. ITIL is already lamapa introduced, which were born around the 80s of the 20th century, who was commissioned by the British Government Computer and Telecommunications Administration (CCTA) has conducted a research project on service quality IT products, in this case ITIL provides a set of source resources effectively and to measure the financial management of IT.

CCTA ITIL in building the basic framework, many IT service management practices such as IBM and HP for example is involved in the preparation of these ITIL. Now ITIL has changed and oriented in various fields of management, such as customer satisfaction and quality of IT services, there is no other purpose except for integrated IT services to the company's technology effectively.

IT infrastructure management is a very detailed description. In this case can be explained to 10 integrated process and become very core, namely, that (1) service IT service level management (2) financial management, (3) management capacity, (4) IT service continuity management, (5) availability management, (6) configuration management, (7) management changes, (8) release management, (9) management of the incident, da (10) problems of management and management functions (help desk). But the most attention is the management of IT infrastructure as a whole. By applying ITIL, it is certain that the management of IT services and IT infrastructure management in a company will provide a clear reference in terms of replacement hardware, software, and other resources including human.

The development of ITIL is not as fast as software and hardware. Likewise with software ITIL is a bit slow, because the IT community, especially in Indonesia are carried away with how to use and implementation of IT either individually or working environment.

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